The Bloom Company (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it.
By placing an order or using our website at thebloomcompany.com.au, you agree to the practices described in this policy.
We collect personal information you provide directly when you:
We do not store your payment card details. All card processing is handled directly by Stripe, Inc. — we receive only a transaction reference and payment status.
We use your personal information to:
We share your information only where necessary to operate our service:
Stripe, Inc. (USA)
Payment processing. Your card details are entered directly into Stripe’s secure form and are never transmitted to or stored on our servers. Stripe is PCI DSS Level 1 certified. See stripe.com/au/privacy.
Google LLC (USA)
Address validation and geocoding via Google Maps Platform. Your typed address is sent to Google to confirm it and calculate delivery distance. See policies.google.com/privacy.
Uber Direct (where applicable)
For same-day courier deliveries, recipient name, phone number, and delivery address are shared with Uber Direct to arrange pickup and drop-off.
We do not sell, rent, or trade your personal information to any other third party for marketing purposes.
Some of our service providers operate outside Australia, including in the United States (Stripe, Google). By using our website you consent to your personal information being held and processed in those countries. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Measures include:
No method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.
We retain order records for 7 years to meet our tax and business obligations. Account information is retained while your account is active and for a reasonable period thereafter. You may request deletion of your account data at any time (subject to legal retention requirements).
You have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.
If you have a concern about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For any privacy-related questions or requests:
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