These terms govern your use of the website at thebloomcompany.com.au and any orders placed through it. By placing an order you agree to these terms. We are Ally Lane Flowers (ABN: 57 804 213 150) T/A The Bloom Company, located at 735 High Street, Reservoir VIC 3073.
All orders are subject to availability. We will notify you as soon as possible if we are unable to fulfil your order and arrange a full refund or suitable alternative.
All prices are in Australian dollars (AUD) and include GST where applicable. Delivery fees are calculated at checkout based on your address. Payment is processed securely by Stripe — we do not store your card details.
At The Bloom Company, we take great care in creating and delivering fresh, beautiful blooms. Due to the perishable nature of flowers and our fast turnaround times, we are unable to offer refunds for change-of-mind purchases, including same-day delivery orders.
If you need to cancel an order before it has been prepared or dispatched, we may be able to provide a store credit in accordance with our cancellation policy.
It is the customer’s responsibility to ensure all delivery details are accurate and complete at the time of ordering. Unfortunately, we cannot offer refunds where incorrect delivery information has been provided.
If an incorrect delivery address is supplied and the order requires re-delivery, an additional delivery fee may apply.
We offer same-day delivery within our service area, subject to order cut-off times. Delivery times are estimates only — we are not liable for delays caused by circumstances outside our control including traffic, weather, or courier availability.
If no one is available to receive the delivery, our driver or courier will follow any instructions you provided at checkout. Where no instructions are given, the driver may leave the order in a safe location or attempt redelivery.
For orders placed in advance, cancellation requests must be received at least 24 hours prior to the scheduled delivery date. Approved cancellations will be issued as store credit only.
To request a cancellation, please contact us at thebloomcompanyhq@gmail.com.
As flowers are a natural product, every bouquet is unique and flower varieties may vary slightly depending on seasonal availability. Some blooms are naturally more delicate than others.
We recommend expecting your flowers to last a minimum of 3 days when cared for according to the care instructions provided. If your flowers do not meet this expectation (excluding extreme weather conditions or improper care), please contact us as soon as possible with photos so we can review the issue and work towards a suitable resolution.
If you are unhappy with any gift item, plant, cake, chocolate, or other add-on included with your order, please notify us within 48 hours of delivery. We will assess the issue and, where appropriate, arrange a replacement, store credit, or refund.
The Bloom Company reserves the right to substitute flowers, wrapping, containers, or gift items with products of equal or greater value if specific items are unavailable due to seasonal or supplier constraints. We will always strive to maintain the overall style, colour palette, and quality of your chosen arrangement.
To the extent permitted by law, our liability for any claim arising from an order is limited to the value of that order. We are not liable for any indirect or consequential loss. Nothing in these terms limits your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Victoria.
If you have any questions regarding your order, please contact our friendly team and we’ll be happy to assist.
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